Frequently Asked Questions
Everything you need to know about caring for your premium footwear.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days across major cities. Express shipping options are available at checkout for faster delivery.
What is your return and exchange policy?
We offer a 7-day hassle-free return and exchange policy. Products must be unused, in their original packaging, and with all tags intact.
Are SHOEGR cleaning kits safe for all materials?
Yes, our cleaning solutions are formulated to be safe on all premium materials including suede, nubuck, leather, canvas, and knit.
Can I track my order in real-time?
Once your order is dispatched, you will receive a tracking link via email and SMS to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and Cash on Delivery (COD) for most pin codes.
Do you offer international shipping?
Currently, we ship within India only, but we are working on expanding our reach to international sneakerheads very soon.