Returns & Exchanges

At SHOEGR, we want to ensure your footwear and shoe care products meet your highest expectations. If you are not completely satisfied with your purchase, we offer a seamless 14-day return and exchange policy to keep your style on point.

Return Process

• 1.
  Initiate Request

  Visit our online returns portal and enter your order number and email address to start the process within 14 days of delivery.

• 2.
  Prepare the Package

  Ensure the items are unworn, in their original packaging, and include all tags. Securely pack the products to prevent damage during transit.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided by our support team and drop off the package at your nearest authorized courier location.

• 4.
  Inspection and Refund

  Once our quality control team inspects and approves the returned items, your refund or exchange will be processed within 5-7 business days.